Help: How to handle security incidents related to mobile devices
The following information is about how to handle security incidents related to mobile devices such as smart phones, tablets.
If you encounter security incidents related to mobile devices:
- You should scan the device with the latest version of security tool. If any malware is found through scanning, please follow the instructions provided by the security tool to clean it.
- Please restore the device to factory settings, and update the OS to the most updated version.
- Please do not undergo either iOS Jailbreak or Android rooting action. Such action can let applications acquire super-user privileges of the device, which circumvents the security mechanism of mobile device.
If your issue is related to hardware of mobile devices or the telecommunication network, please contact the related vendor.
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