Self Help Guide: Non-Information Security Incidents
HKCERT responds quickly and efficiently to information security incidents reported to us. Here are some examples:
- Email with suspicious link and attachment. (Phishing site and Malware.)
- Scam email deceiving you to transfer money.
- Computer infected with malware (e.g. virus, trojan, spyware etc.).
- Company website defaced (e.g. replaced with some unknown image/content).
- Company website service disrupted due to attack (e.g. vulnerability scanning, DDoS etc.).
There are also some IT related, but non-information security incidents, for example:
- Receiving advertisement of some unknown shops through email/SMS.
- Somebody copy the content of your website for business purposes without your permission.
- You suspected that some organization did not properly handle your personal information.
It is important for you to contact the appropriate parties when you encounter non-information security related incident, so that the incident can be handled promptly.
The following are some of the organizations/authorities which you may find helpful for non-security incidents:
- Unsolicited electronic message:
- Copyright and intellectual property:
- Privacy issues:
- Inappropriate or illegal content:
- Report to the content provider or police.