RFC2350 - CSIRT Description for HKCERT


1. About this document


1.1 Date of Last Update


This is version 1.0, published on 01 June 2018.


1.2 Distribution List for Notifications


This document is kept latest in the location specified below. Email notification of updates is sent to HKCERT Management.


Please send questions about updates to the HKCERT team email address: [email protected]


1.3 Locations where this Document May Be Found


The current version of this CSIRT description document is available from the HKCERT WWW site; its URL is


2. Contact Information


2.1 Name of the Team


Full Name: Hong Kong Computer Emergency Response Team Coordination Centre

Short Name: HKCERT


2.2 Address


HKPC Building,

78 Tat Chee Avenue, Kowloon,

Hong Kong


2.3 Time Zone


Asia/Hong Kong (GMT+0800)


2.4 Telephone Number


+852 8105 6060


2.5 Facsimile Number


+852 8105 9760 (this is NOT a secure fax)


2.6 Other Telecommunication




2.7 Electronic Mail Address


<[email protected]>  This is a mail alias that relays mail to the human(s) on duty for the HKCERT.


2.8 Public Keys and Other Encryption Information


The HKCERT has a PGP key, whose Key ID is 0x018C7573 and whose fingerprint is

D388 1D39 EB17 32D3 5457 CACA 9BC2 605E 018C 7573.


The key and its signatures can be found at the public PGP key servers.


2.9 Team Members


No public information is provided about HKCERT members.


2.10 Other Information


HKCERT is a member of the Forum of Incident Response and Security Teams (FIRST); detail see


2.11 Points of Customer Contact


The preferred method for contacting HKCERT is email.

  • For general inquiries, please send email to [email protected]

  • For abuse or security issues, please send email to [email protected]

  • In an emergency, contact HKCERT at +852 8105 6060.


3. Charter


3.1 Mission Statement


Managed by the Hong Kong Productivity Council (HKPC), Hong Kong Computer Emergency Response Team Coordination Centre (HKCERT) is the centre for coordination of computer security incident response for local enterprises and Internet Users. Its missions are to facilitate information disseminating, provide advices on preventive measures against security threats and to promote information security awareness.


3.2 Constituency


Local enterprises and Internet users of Hong Kong Special Administrative Region.


3.3 Sponsorship and/or Affiliation


The HKCERT is sponsored by the Hong Kong SAR Government and managed by the Hong Kong Productivity Council (HKPC).


3.4 Authority


HKCERT is led by the Centre Manager with authority delegated by HKPC.


4. Policies


4.1 Types of Incidents and Level of Support


Reported incidents would be treated in different priorities as rated by HKCERT well-defined assessment framework.


4.2 Co-operation, Interaction and Disclosure of Information


All incoming information is handled confidentially by HKCERT, regardless of its priority, according to the HKCERT Information Security Policies.


When reporting a sensitive incident, please state explicitly (for example, by using the label “CONFIDENTIAL”  in the subject field of email) and, if possible, use encryption.


HKCERT supports the Traffic Light Protocol (TLP; see Information that arrives with the tags WHITE, GREEN, AMBER, or RED will be handled appropriately.


4.3 Communication and Authentication


See section 2.8; In cases that involve sensitive information, use of PGP/GPG is highly recommended.


5. Services


5.1 Incident Response (Triage, Coordination, and Resolution)


HKCERT will provide advisories to our constituency in handling the technical aspects of computer security incidents.


5.2 Proactive Activities


HKCERT collaborates with FIRST and other worldwide CERT Teams.


6. Incident Reporting Forms


The current version is available from:


7. Disclaimers